Privacy Policy

Dale Glo LLC
Effective Date: March 9, 2026

Dale Glo LLC (“Dale Glo,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase products, sign up for updates, contact us, or interact with our online store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us

When you place an order, contact us, sign up for emails, or submit information through our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Customer service messages

  • Any information you voluntarily submit through forms or checkout

Payment Information

Payments on our website may be processed through third-party payment providers such as Stripe, Squarespace Payments, PayPal, Apple Pay, Google Pay, or other checkout services we choose to offer.

We do not directly store your full credit card number or payment card details. Payment processors may collect and process your payment information according to their own privacy policies and security practices. Stripe states that users are responsible for providing necessary privacy notices to customers when Stripe processes personal data for payments.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referring website

  • Click behavior

  • Cookie and tracking information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Improve our website, products, and customer experience

  • Send promotional emails, if you choose to receive them

  • Prevent fraud, unauthorized transactions, or misuse of our website

  • Comply with legal, tax, accounting, and security obligations

  • Analyze website traffic and marketing performance

  • Personalize your shopping experience

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand visitor behavior, improve performance, and support marketing. Cookies are commonly used by websites to store small pieces of data on a user’s device to improve browsing and understand site usage.

You can usually adjust your browser settings to block or delete cookies. However, some website features may not work properly if cookies are disabled.

We may also use third-party services, such as analytics platforms, advertising tools, email marketing services, and ecommerce tools, which may place cookies or collect data according to their own privacy policies.

4. Squarespace Website Hosting

Our website may be hosted and operated through Squarespace. Squarespace may collect certain data to provide hosting, ecommerce, analytics, security, and website functionality. Squarespace and similar ecommerce platforms may process visitor information, order information, and technical data as part of operating the website. You may review Squarespace’s own privacy practices through its official privacy resources.

5. How We Share Information

We may share your information with trusted third parties only as needed to operate our business, including:

  • Website hosting providers

  • Payment processors

  • Shipping carriers

  • Email marketing platforms

  • Analytics providers

  • Advertising platforms

  • Fraud-prevention services

  • Customer support tools

  • Legal, accounting, or compliance professionals

We do not sell your personal information for money. However, certain analytics, advertising, or tracking tools may be considered “sharing” or “targeted advertising” under some privacy laws.

6. Email Marketing

If you sign up for Dale Glo emails, we may send you updates, promotions, product launches, special offers, or brand announcements.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at:

contactus@daleglo.com

7. Text Messages

If we offer SMS or text-message updates and you opt in, we may send you order updates, promotions, or marketing messages. Message and data rates may apply. You may opt out by replying “STOP” or following the instructions in the message.

8. Shipping and Order Fulfillment

To fulfill your order, we may share necessary information with shipping carriers, fulfillment partners, or service providers. This may include your name, address, phone number, email address, and order details.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, payment system, or internet transmission is 100% secure. You use our website at your own risk.

10. Data Retention

We keep your information only as long as reasonably necessary for business, legal, tax, accounting, fraud-prevention, customer service, and operational purposes.

For example, we may retain order records to process returns, handle disputes, comply with tax obligations, and maintain business records.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

  • Access the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Opt out of targeted advertising or certain data sharing

  • Withdraw consent where applicable

  • Appeal a privacy-rights decision

Texas residents may have certain consumer privacy rights under the Texas Data Privacy and Security Act, which applies to certain companies that conduct business in Texas or provide products or services consumed by Texas residents and process personal data.

To exercise your privacy rights, contact us at:

Dale Glo LLC
Email: contactus@daleglo.com
Location: Houston, Texas
Website: www.daleglo.com

We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

If you believe a child has provided us personal information, contact us at:

contactus@daleglo.com

13. International Visitors

Dale Glo LLC is based in Houston, Texas, United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in the United States.

14. Links to Other Websites

Our website may contain links to third-party websites, social media pages, payment processors, or partner sites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to read the privacy policies of any website you visit.

15. User-Generated Content

If we allow reviews, comments, testimonials, photos, or other user-generated content, anything you submit may be visible to other website visitors or used for marketing purposes, depending on the feature and permissions provided.

Do not submit personal information you do not want publicly visible.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Dale Glo LLC
Houston, Texas
Email: contactus@daleglo.com
Website: www.daleglo.com

Privacy Policy: Dale Glo LLC respects your privacy. We collect information needed to process orders, improve our website, provide customer service, and send updates if you opt in. We do not sell your personal information for money. View our full Privacy Policy for details.